Liberty Mutual Offline

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LIBERTY MUTUAL INSURANCE Reimagining the insurance quoting process, for the offline sales rep. Architecture User Research UI Design Facilitated stakeholders and team through a multi-day vision workshop. Created primary and secondary personas, based off in-person interviews. Defined MVP and roadmap based on must-have features, developer effort and business need. Worked with leadership and technologists to […]

SnapApp Website

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SnapApp Website Retooling a brand’s identity and message, for continuous growth. User Research UI Design Responsive Improved quality of existing logo, and created brand guideline documentation. Assisted product team with analytics evaluation and product offering strategy. Collaborated with leadership on new pricing model by applying behavioral economics. Provided polished mockups of flow and css styling, […]

SnapApp Platform

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SnapApp Platform The moment when you know it’s time for a product redesign. User Research UX Design Platform Retooled platform to make it easier for companies to build surveys, polls, contests, and more. Pain points included poor navigation, no onboarding help, more customization options. Created style guide including typography, iconography and branded elements. Assisted developers […]

Med Express

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Med Express Urgent Care Designing a daily-use dashboard for manager accessibility and action. User Research UX Design Platform Generated urgent care research, customer interviews and persona development. Created current state journey map and future state storyboard to identify opportunities. Created sketches and wireframes to establish user interface layout and hierarchy. Produced clickable prototype to facilitate […]

Socrademy

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Socrademy Teachers, students and communities can now connect in new, innovative ways. User Research Branding UI Design Platform Understanding the teacher’s process and where to improve efficiency and effectiveness. Understanding how the student consumes information and what they enjoy most. Established a brand with a school-friendly identity that portrays educational value. Wireframed and then prototyped […]

Liberty Mutual

LIBERTY MUTUAL INSURANCE Transforming an out-dated renters insurance experience to suit the modern customer. User Research UI Design Responsive Facilitated stakeholders and team through a multi-day design workshop. Created primary and secondary personas, based off in-person interviews. Provided polished mockups and prototype for MVP and future state solution (Sketch + Invision).​ Applied Design System components […]