Ben Richard Design

Med Express Urgent Care

Designing a daily-use dashboard for manager accessibility and action.

Generated urgent care research, customer interviews and persona development.

Created current state journey map and future state storyboard to identify opportunities.

Created sketches and wireframes to establish user interface layout and hierarchy.

Produced clickable prototype to facilitate development and roadmap additional features.

Organized in-person feedback session to get feedback and learnings with managers.

Presented pitch deck, including implementation, timeline and business impacts.

"We do a lot of manual tasks. We have a great color-coded folder system that works well for us. However, manually tracking our metrics is disruptive to our workflow and efficiency."
Ben Richard Design user
MedExpress Manager