Hi, my name is Ben. I am a SC-based product designer.

Portrait of Ben smiling, wearing a dark sweater

Before we design the answer, we find the right questions.

How I work

I’m at my best when I’m solving a messy problem with a great team. I bring an entrepreneurial mindset to my work. I stay curious, resourceful, and willing to roll up my sleeves to figure things out. I enjoy navigating ambiguity, challenging assumptions, and finding the simplest path through complex problems.

My design process is intentionally iterative. I believe in learning early, testing often, and letting evidence, not assumptions, guide the next decision. I combine customer research, product data, rapid prototyping, experimentation, and AI to explore ideas quickly and focus on the problems that matter.

Collaboration is where I really thrive. I love bringing Product, Engineering, and Design together around a shared problem and creating space for different perspectives to challenge and improve the work. My role isn’t just to make the experience better, it’s to help the team understand why we’re solving the problem, what we’re learning, and where we should go next.

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I have over a decade of experience merging delightful design, with impactful user-centric solutions.

I have worked for various startups and corporations, including industries such as online marketplaces, travel & hospitality, healthcare, insurance, B2B and others.

Testimonials

“Ben is an absolute joy to work with—approachable, reliable, and always focused on delivering the best results.”

Brian Stieler

Director of Product Design

“Ben strives for high quality work and always begins his process with understanding the user’s journey through data and insights.”

Nicole Ponzio

VP, Head of Design

“Ben works quickly and takes feedback positively – two traits that are sometimes hard to find in the creative world.”

Michelle Drozdowski

Product Manager

© 2026 Ben Richard Design