Calendar & Messages // Outdoorsy
User Problem
Retaining our hosts, starts with better tools
Updating our tech stack while solving for host pain points
Hosts frequently interact with their calendar and messaging tools to communicate with guests and manage their bookings.
With the revamp of our legacy Host product, these two experiences were high on the list in regards to pain points. These tools were not meeting the needs of our hosts and lacked the functional polish of a modern web application. Our native apps suffered as well, and were not up to date with our core experience.
Discovery Stage
UI / UX Audit
Define Stage
Host Research
Design Stage
MVP Design & Planning
Deliver Stage
Onboard & Education
Final designs
The Calendar and Messages evolution
We needed to modernize the Calendar and Messages experiences to better support the host’s logistical and communication needs.
Setting availability
Select multiple dates and set availability with ease.
Rate adjustment
Improved rate adjustment right in the calendar view.
Message templates
Reduce repeat tasks with starter template messages.
Sending media
Now securely send links, photos and documents.